FAQ & User Guide

Questions? Read how Paw Reassure works.

What Paw Reassure is, when to use it, what to send us, and what happens after you submit your case.

Paw Reassure is not an emergency service, is not continuous chat, and is not intended to replace hands-on veterinary care when that is needed. In an emergency, contact a veterinarian or emergency veterinary facility immediately.

Still have a question?

Email us at care@pawreassure.com — or, if you're facing decisions about an aging or seriously ill pet, start with Paw Passage.

About Paw Passage Join free — Founding Members

Questions? Read how Paw Reassure works.

1.What is Paw Reassure?

2.When should I use Paw Reassure?

3.Does Paw Reassure replace my regular veterinarian?

4.Can Paw Reassure help me understand what to do next after my pet has been seen by a veterinarian?

5.Is Paw Reassure an emergency veterinary service?

6.What information should I provide with my case?

7.What happens after I submit my case?

8.How quickly will I receive a response?

9.Can I ask a follow-up question?

10.Can Paw Reassure diagnose my pet or prescribe medication?

11.What if I already have a diagnosis or treatment plan from another veterinarian?

12.What is Paw Passage?

13.Does using Paw Passage mean someone is going to tell me to euthanize my pet?

14.What happens when my Paw Reassure case is finished?

15.What is Paw Reassure really trying to accomplish?

Still have a question?