FAQ & User Guide

Questions? Read how Paw Reassure works.

What Paw Reassure is, when to use it, what to send us, and what happens after you submit your case.

Paw Reassure is not an emergency service, is not continuous chat, and is not intended to replace hands-on veterinary care when that is needed. In an emergency, contact a veterinarian or emergency veterinary facility immediately.

About Paw Reassure

Your Case

Medical Boundaries

Paw Passage

Still have a question?

Email us at care@pawreassure.com — or, if you're facing decisions about an aging or seriously ill pet, start with Paw Passage.

About Paw Passage Join free — Founding Members

Questions? Read how Paw Reassure works.

About Paw Reassure

What is Paw Reassure?

When should I use Paw Reassure?

What is Paw Reassure really trying to accomplish?

Your Case

Can Paw Reassure help me understand what to do next after my pet has been seen by a veterinarian?

What information should I provide with my case?

What happens after I submit my case?

How quickly will I receive a response?

Can I ask a follow-up question?

What if I already have a diagnosis or treatment plan from another veterinarian?

What happens when my Paw Reassure case is finished?

Medical Boundaries

Does Paw Reassure replace my regular veterinarian?

Is Paw Reassure an emergency veterinary service?

Can Paw Reassure diagnose my pet or prescribe medication?

Paw Passage

What is Paw Passage?

Does using Paw Passage mean someone is going to tell me to euthanize my pet?

Still have a question?